🔧 FREE ASSEMBLY - NO EXTRA COST

💷 CASH ON DELIVERY - PAY ON ARRIVAL

🚚 FREE LOCAL DELIVERY - WITHIN 120 MILES

🚚 FREE DELIVERY ON ORDERS OVER £999

CLEARANCE SALE - SAVE ON SELECTED SOFAS

NEW SOFAS JUST LANDED - SHOP NEW ARRIVALS

1. Introduction

Welcome to Comfy Stop. By accessing or purchasing from our website, you agree to comply with these Terms & Conditions.

2. Eligibility

You must be at least 18 years old or have parental/guardian permission to use this website.

3. Products & Availability

All products displayed are subject to availability.

We reserve the right to:

  • Update pricing
  • Modify product descriptions
  • Discontinue products without notice

4. Pricing & Payments

All prices shown are in GBP (£) and include VAT where applicable.

Payments are processed securely through approved payment providers.

5. Order Acceptance

Submitting an order does not guarantee acceptance. Orders may be cancelled if:

  • Payment cannot be verified
  • Products become unavailable
  • Fraud prevention checks fail

6. Delivery

Delivery dates are estimates only and are not guaranteed.

Risk and ownership of goods transfer to the customer once delivery has been completed.

7. Returns & Refunds

Customers may request returns in accordance with applicable UK consumer protection laws.

Returned items must:

  • Be unused
  • Be returned in original packaging
  • Include proof of purchase

Custom-made or personalised products may not be eligible for return.

8. Cancellation Rights

For eligible online purchases, customers may have cancellation rights under applicable consumer regulations.

9. Intellectual Property

All website content including text, images, branding, and graphics remains the property of Comfy Stop and may not be copied without permission.

10. Limitation of Liability

We are not liable for indirect, incidental, or consequential damages resulting from use of our website or products.

11. Privacy

Customer information is handled according to our Privacy Policy.

12. Contact Information

For support, customers may contact us through the website contact page or official customer service email.

WHY CHOOSE US

Honest Descriptions. No Surprises on Delivery.

We don't describe everything as "luxury" or "premium." Product pages list real materials, real dimensions, and real weight limits — so what arrives matches what you ordered.

Free UK Delivery on Orders Over £500

We don't describe everything as "luxury" or "premium." Product pages list real materials, real dimensions, and real weight limits — so what arrives matches what you ordered.

Dispatched Within 3–5 Working Days

Most items leave our warehouse within 3–5 working days. You'll get tracking updates by email and SMS — no need to chase us for news.

14-Day Returns, No Battle Required

Changed your mind? One email is all it takes. We arrange collection and process refunds without making you repeat yourself three times to three different people.

UK-Based Customer Support

Reachable Monday to Saturday, 9am–5pm by phone and email. Real responses, not automated replies that send you in circles.

Straight Answers Before You Buy

Ask us anything before you order — sizes, fabrics, delivery windows, how a frame is built. We would rather talk you out of the wrong sofa than take the sale.

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